This evening, up on the 21st floor at the restaurant “Daniel’s Broiler” in Bellevue, Washington, with the ever-shrinking (mass, not violet) James Townsend, ConnectAndSell’s VP of Customer Success, just as I was settling on the lamb chops, I heard a…
Everyone has coaching on their mind. Are we coaching enough? Are we coaching effectively? How can we know if our coaching is making a difference? Then someone from ConnectAndSell comes along and says, “Hey! Did you know your reps can…
In Part 1 of this two-part blog post, why did I say, “Let your sales reps make perfect lists for you by letting them make perfect lists for themselves"? Because making perfect lists is easy if you start with any…
"Management by Serving Suggestion" is a phrase that jumped off my tongue at the end of a visit to one of our customers, who will remain anonymous for obvious reasons. I was trying to capture what it was that bothered…
To conclude this four-part blog series on coaching, here's a step-by-step guide for using the "Coach by the Numbers" process to get each representative on your sales development team up to an optimal level of cold-calling success. Get rigorous about…
To summarize, in reverse order, the content in Part 1 and Part 2 of this four-part blog series: Sales development conversations are like prize fights: you will never get to use your late-round skills if you are knocked out in…
Conversations, like golf swings, come in distinct parts. For the golf swing, we have the setup; backswing; transition; downswing; impact; and follow-through. For sales development conversations, we have opening and agreement to engage; communicating value; offering the meeting; agreeing to…
The desire to coach sales reps has blossomed in the spring of 2016. At a recent American Association of Inside Sales Professionals conference in Denver, it seemed like every presentation — including mine — had something to do with coaching.…
I get asked this question a lot at conferences, usually by a sales development manager in the next seat as we listen to a tips and tricks presentation: “How long should it take to onboard an SDR?” My answer, usually…