In the world of outbound sales, efficiency and accuracy are paramount. With the advent of AI-powered dialers, like Orum, many sales teams have embraced automation to scale their outreach. However, as many of our customers have learned the hard way, relying solely on AI dialers without the human touch can severely limit your outreach effectiveness.
At ConnectAndSell, we combine human intelligence with AI-driven automation to offer the best of both worlds. Our human agents navigate complex phone systems, bypass gatekeepers, and ensure that sales reps are always connected to real decision-makers—not just automated systems or voicemail. This is a game-changer for any sales team looking to optimize their outreach and pipeline generation.
The Problem with AI-Only Dialers
While AI dialers like Orum can certainly make calls quickly, many sales teams find themselves running into a major roadblock. AI-only dialers are limited by a number of factors:
- Gatekeepers and IVRs: AI dialers can’t handle the complexity of modern phone systems, often getting stuck in automated menus or disconnected when they reach gatekeepers.
- Limited Market Focus: AI dialers often focus solely on mobile numbers or specific markets, missing out on the full spectrum of potential leads in a company’s target audience.
- Burnout and Lack of Scalability: When AI dialers only target a narrow segment of prospects, sales teams can quickly exhaust their list of leads, leaving them with little to no new opportunities.
Customer Stories: Why They Made the Switch to ConnectAndSell
Many of our customers have switched from Orum to ConnectAndSell after facing these challenges. Here are a few examples of how human navigation transformed their outbound sales efforts:
- Customer 1: A SaaS Company
After using Orum for several months, this SaaS company found their sales reps were running out of qualified prospects to call. The AI dialer had limited their focus to a small pool of leads, ignoring landline numbers and prospects in key industries. Once they switched to ConnectAndSell, our human agents were able to navigate complex phone systems and reach decision-makers that were previously unreachable. As a result, they saw a 30% increase in their lead engagement and were able to scale their outreach efforts without exhausting their contact lists.
- Customer 2: A Tech Solutions Provider
This company struggled with AI dialers getting stuck in phone trees and wasting time on non-productive calls. Their sales reps were frustrated with the lack of meaningful conversations and their low connect rate. After switching to ConnectAndSell, they experienced a 5x increase in the number of conversations per day. Our human agents bypassed gatekeepers, ensuring that sales reps were connected to the right decision-makers quickly, which led to better conversion rates and a stronger pipeline.
The Power of Human Navigation in Outbound Sales
So, why is human navigation so crucial in today’s sales landscape? Here are some key reasons:
- Bypass Gatekeepers and IVRs
ConnectAndSell’s human agents can navigate complex phone systems, reaching decision-makers directly, which increases your chances of connecting with high-value prospects.
- Broader Market Coverage
Unlike AI-only dialers that may limit their focus to mobile numbers or specific regions, ConnectAndSell’s human agents can dial landlines and mobile numbers, expanding your market reach and opening up more opportunities.
- Better Conversation Quality
With human agents, your team can engage in meaningful, personalized conversations rather than relying on robotic scripts. This not only improves the quality of interactions but also builds trust with prospects.
- Increased Scalability
When AI dialers run out of prospects or fail to navigate complex systems, scalability becomes an issue. Human agents help scale your efforts efficiently by ensuring continuous engagement with relevant prospects without exhausting your list.
- Real-Time Adaptability
Humans can adjust the approach in real-time based on the flow of the conversation, something AI dialers can’t do. This flexibility leads to better rapport, higher engagement, and more meetings scheduled.
The Future of Outbound Sales
While AI technology continues to play a significant role in sales acceleration, human navigation is a crucial component that cannot be overlooked. ConnectAndSell’s hybrid model combines the speed of AI with the expertise of human agents, ensuring your sales team can connect with the right people, in the right way, at the right time.
If you’ve experienced the limitations of AI-only dialers like Orum or are struggling to scale your sales efforts, ConnectAndSell is the solution you need to accelerate growth, optimize outreach, and engage more decision-makers. Ready to see the difference? Start your free test drive today and experience the power of human + AI sales acceleration firsthand.